info@iservegroup.net
value_ethics

Value Ethics

I-Serve Systems is a world-class corporation in India which serves by integrating skilled people, tested practices and innovative technology in providing a range of services including Call Centre facilities, Service/Facility Management and Back Office Solutions.

Advance Technology

We are focused on using advance technology in a way that translates into real business benefits for our clients.

Advanced Technology gives our Clients complete confidence that their customers will receive a reliable quality service with state of the art functionality. Our network ensures 100% reliability with:

  • Dedicated fibre optic bandwidth providing total quality transmission
  • Redundant transmission capacity
  • 100% generator back up for continuing essential services.

Our Call Centre is fully equipped with Pentium IV Compaq workstations and Compaq Dual Processing Servers.

Our network is one of the latest advancements in the IT industry; using the new enhanced CAT5 cabling for lightning speeds of data transfer.

Our telecommunications infrastructure consists of Avaya Digital ACD telephone systems with a fibre optic International Private Lease Circuit (IPLC), connected to a mux at both ends which transfers voice and data information at 2mb/second; allowing for clear and consistent voice transmission with no delay.

Our onsite connectivity and electricity infrastructure is supported by:

  • 2 dedicated Earth Stations of 120Mbps and 40Mbps.
  • International leased data and voice connectivity by VSNL, BSNL and Worldcom.
  • Domestic leased data and voice connectivity by G.I.P.L.
  • Enhanced CAT5 structured cabling for voice and data transfer over internet and Local Area Network (LAN).
  • State of the art telecommunication by a fibre optic network.
  • ISDN services with voice, data, video conferencing, e-mail and fax transmissions.
  • Independent dedicated ISDN capable Digital Telephone Exchanges
  • Dedicated fibre optic cables for Infocity internet service and telephone exchanges for near 100% uptime.
  • 100% generator back up for continuing essential services.
  • The entire telecommunication and computer systems are connected through Uninterrupted Power Supply (UPS).
  • We provide around the clock support 24 hours a day, 7 days a week, 365 days a year.
  • We have a Nice logger to monitor all the calls incoming and outgoing to monitor the performance and train the agents to reach perfection.
  • We have world renowned Predictive Dialer from Avaya Systems Inc which helps the outbound campaign excel and get the maximum productivity.
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